Consulting.
Service excellence for industrial companies – from the free initial call to flat-rate modules. Everything bookable, everything with a factsheet.
From conversation to implementation – in steps you control.
Every engagement starts free and only grows when it pays off: initial call, then analysis, then targeted modules. Prices are flat rates, so you know what it costs before it starts. The four phases in detail →
Understand before you change.
From the free initial call and a consulting day on your topic to the Deep Dive for the whole service including interfaces to sales, production and development. With a report you can keep using.
Initial call
Initial call, 45 minutes, online (free) or on site by arrangement. An open conversation about a specific problem or as a position assessment: blind spots, potential, impr…
Consulting day
Consulting day on site at the customer, 9–17 h, topic of the customer's choice. Incl. preparatory call, preparation, travel within Switzerland and short minutes. Travel o…
Eleven modules, one price.
Each module is a self-contained project on one topic: kick-off, on-site analysis, two workshops, handover – four consulting days over four to eight weeks, flat rate CHF 5'900. After a Deep Dive the kick-off is not needed.
Module · Service strategy & business model
Module · Service strategy & business model – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Delive…
Module · Organisation & processes
Module · Organisation & processes – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Deliverables: t…
Module · Service products & contracts
Module · Service products & contracts – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Deliverable…
Module · Service in the product development process
Module · Service in the product development process – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks…
Module · Customer experience & service excellence
Module · Customer experience & service excellence – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks).…
Module · Service 4.0 & digitalisation
Module · Service 4.0 & digitalisation – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Deliverable…
Module · Spare parts business
Module · Spare parts business – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Deliverables: prici…
Module · Field service & dispatching
Module · Field service & dispatching – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Deliverables…
Module · Service sales & installed base
Module · Service sales & installed base – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Deliverab…
Module · Team, skills & leadership
Module · Team, skills & leadership – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Deliverables: …
Module · Service via partners & dealers
Module · Service via partners & dealers – flat rate CHF 5'900.–: kick-off 2 h, on-site analysis, two workshops, handover 2 h (4 consulting days over 4–8 weeks). Deliverab…
Hire the right people.
One aptitude profile per candidate – online in 30 minutes or on site with a practical part. For service engineers, field service engineers and back office.
Service Engineer assessment online
Service Engineer assessment online – aptitude profile per candidate
Service Engineer assessment on site
Service Engineer assessment on site, 2 h per candidate: technical check and structured interview, uniform rating grid, report with recommendation within two working days.…
All prices in CHF excl. VAT. Travel within Switzerland is included in daily rates. Full price list → · All factsheets →
That's what the initial call is for. 45 minutes, free, with a short report.
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