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Module · Service in the product development process

Service readiness from the start: service becomes a fixed part of product development, with gates, checklists and clear responsibilities.

CHF 5'900.–excl. VAT

MC-BER-135 4–8 Wochen · 4 Beratungstage Beim Kunden Pauschal Expenses at cost
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Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 5,900.00 CHF 5,900.00
CHF 5,900.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-BER-135.pdf
Your benefit
  • Launch without service gaps
  • Serviceability built into the design
  • Spare parts, documentation and training ready on time
  • Feedback from the field flows back into development
What's included
  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Service readiness criteria per development phase
  • Gates and checklists in the product development process
  • Roles of service and engineering
How it works
  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps
Deliverables
  • Service readiness framework
  • Product development process extended with service gates
  • Checklists per gate
  • Feedback process from field to development
Who it's for & prerequisites

Heads of development, product management and service at manufacturers with their own development.

  • Decision makers at kick-off and handover
  • Development, product management and service for the two workshops
  • Documents and KPIs, where available
Not included / options
  • In-depth work or implementation support: consulting day MC-BER-030
  • Travel outside the region: at cost (MC-ZUS-010)
Additional services
Consulting day: your topic, a full day (9–17 h)
One day on site with you, 9 am to 5 pm. You decide which topics we cover: strategy, organisation, spare parts, an ongoing project, an urgent problem or sparring for service management.
CHF 2'200.–
Module kick-off 2 h (deposit, credited)
Kick-off for a consulting module: define goals, scope, participants and dates. The deposit of CHF 900.– is credited in full against the module.
CHF 900.–

Service readiness from the start: service becomes an integral part of product development, with gates, checklists and clear responsibilities.

What it's about

The most expensive source of error: the product is built but the service isn't: no spare parts, no documentation, no trained service engineers. The module anchors service in the product development process before it gets expensive.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps

Included

  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Service readiness criteria per development phase
  • Gates and checklists in the product development process
  • Roles of service and engineering

Deliverables

  • Service readiness framework
  • Product development process extension with service gates
  • Checklists per gate
  • Feedback process field → development
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