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Module · Service sales & installed base

Selling service instead of waiting: who has which machine, which one is due for a maintenance contract, upgrade or retrofit, and who talks to the customer.

CHF 5'900.–excl. VAT

MC-BER-180 4–8 Wochen · 4 Beratungstage Beim Kunden Pauschal Expenses at cost
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Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 5,900.00 CHF 5,900.00
CHF 5,900.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-BER-180.pdf
Your benefit
  • Transparent installed base with potential per customer
  • Systematic offers for contracts, upgrades and retrofits
  • Service engineers as door openers, without a sales role
  • Measurable service revenue per machine
What's included
  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Installed base data model and data quality
  • Potential analysis and campaign logic
  • Roles of service and sales, incentives, lead process
How it works
  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps
Deliverables
  • Installed base analysis with potential
  • Campaign and lead process
  • Sales guide for service
  • Revenue plan
Who it's for & prerequisites

Executives, heads of service and sales with a large installed base.

  • Decision makers at kick-off and handover
  • Service, sales and marketing for the two workshops
  • Documents and KPIs, where available
Not included / options
  • In-depth work or implementation support: consulting day MC-BER-030
  • Travel outside the region: at cost (MC-ZUS-010)
Additional services
Consulting day: your topic, a full day (9–17 h)
One day on site with you, 9 am to 5 pm. You decide which topics we cover: strategy, organisation, spare parts, an ongoing project, an urgent problem or sparring for service management.
CHF 2'200.–
Module kick-off 2 h (deposit, credited)
Kick-off for a consulting module: define goals, scope, participants and dates. The deposit of CHF 900.– is credited in full against the module.
CHF 900.–

Selling service instead of waiting: who has which machine, which is due for a maintenance contract, upgrade or retrofit, and who approaches the customer.

What it's about

The installed base is the most valuable customer portfolio, and often the least known. Without data and without an owner, contracts, upgrades and retrofits remain unused.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps

Included

  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Installed base data model and data quality
  • Potential analysis and campaign logic
  • Roles service/sales, incentives, lead process

Deliverables

  • Installed base analysis with potential
  • Campaign and lead process
  • Service sales guide
  • Revenue plan
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