MAROIS CONSULTING
You take care of your customers,
we take care of the rest.
Service excellence for industrial companies: consulting, interim management, training and engineering – everything technical customer service and field service need. 25+ years in Swiss industry, 15 of them in leadership with executive-board and P&L responsibility.
Service Excellence
Service set-up and optimisation, service products and contracts, Service 4.0, digitalisation and AI, service in product development. From Deep Dive to implementation.
More →Leadership for a defined period
Bridge a head-of-service vacancy, build an organisation, see a project through – with executive-board and P&L experience. Start within weeks, three to twelve months.
More →For people who work at the customer's site
Fit on the road, driver safety, service excellence for frontline staff, team leads and managers. In-house, in groups.
More →Service needs hardware
Develop and industrialise service products, build prototypes, source spare parts, bring legacy machines back into operation.
More →WHERE DO YOU START?
Six situations, six ways in.
You don't need to know which module you need. Tell me where it hurts – the rest is my job.
Service is a cost centre, not a business
No service products, no contracts, margins under pressure – and sales sells machines, not service.
Deep Dive or initial call →The head of service position is vacant
Someone has left, the succession takes time, the team needs leadership – next week, not next quarter.
Interim management →New technicians, no time to train them
You're hiring and the experienced people are fully booked. New hires have to be operational in weeks, not months.
Onboarding and assessment →The product is coming – the service is missing
A new product goes into development and nobody has thought about maintenance, spare parts and contracts.
Service in product development →The spare part no longer exists
Manufacturer gone, component discontinued, machine down. You need someone who sources, remanufactures or repairs.
Sourcing and legacy machines →I just know something should work better
No specific problem, but the feeling that the service could do more. Five minutes for a first assessment.
Service check →HOW IT WORKS
From the free initial call to implementation.
Holistic by design: I don't look at one tool or one department but at the whole service – people, processes, products and technology. The potential is analysed in the Deep Dive before a single measure is recommended.
Initial call
Free, 45 minutes. You receive a short report with my first assessment – no obligation.
Deep Dive
Potential analysis across the whole service or one area – on site, with the team, on the real processes.
Analysis & recommendations
Detailed evaluation with prioritised, quantified measures – what first, what later, what not at all.
Implementation
Support on a time-and-material basis – or I take over the implementation myself as project lead or in-house consultant.
VIDEO
Mario Obi in conversation.
Who I am, how I work and why service excellence is more than a buzzword – in a few minutes.
EXPERIENCE
25 years of Swiss industry. From the workbench to the executive board.
Mechanic, service technician, applications engineer, head of service, executive board member: I have been through every level of a service organisation myself. That's why I know both sides – the technicians on site and the P&L in the boardroom.
IMD Ltd. (IMDvista)
Chief Customer Service Officer. Built a two-tier service model, recruitment and leadership transition in customer service for optical inspection systems in injection moulding.
Bystronic Group
Global Head of Operational Support, member of the executive board. Double-digit million revenue, around 40 employees, global service organisation in laser and bending machines.
BOBST
Technology Services Director, executive board. Service organisation with over 20 % EBIT, around 25 employees, packaging machines for the world market.
Comet Group
Director Customer Service ebeam – built customer service for a new technology from the first installation to a global organisation. Before that service desk engineer.
Before that: Hilpert electronics (applications engineer), Atlas Copco and Schneeberger (service technician). Education: Dipl. Techniker HF Electronics/Automation, CAS Service Excellence (Kalaidos UAS), Management Program with the University of St. Gallen.
INITIAL CALL
Free initial call
45 minutes. No pitch, no sales — just an open conversation about your service challenges.
Book an initial call
CONSULTING IN PRACTICE
No PowerPoint. Real work.
Consulting happens where decisions are made — in the workshop, with the team, right at the problem.
Book an initial callFROM THE WORKSHOP
MAROIS Builds
Alongside consulting I build hardware and firmware myself: custom PCs, ESP32-based clocks and gadgets, prototypes and 3D prints. It keeps me close to what I advise on – technology that has to work in everyday life.
To the workshop →
