Downloads.
Factsheets for every product, templates and tools – to forward, review and apply.
Every product on one page.
Content, process, price, prerequisites – as a PDF to forward to your executive board. Freely accessible, no login.
Beratung
- Initial call – free, 45 minutes PDF
- Deep Dive – service analysis incl. interfaces PDF
- Consulting day – your topic, a full day (9–17 h) PDF
- Module · Service strategy & business model PDF
- Module · Organisation & processes PDF
- Module · Service products & contracts PDF
- Module · Service in the product development process PDF
- Module · Customer experience & service excellence PDF
- Module · Service 4.0 & digitalisation PDF
- Module · Spare parts business PDF
- Module · Field service & dispatching PDF
- Module · Service sales & installed base PDF
- Module · Team, skills & leadership PDF
- Module · Service via partners & dealers PDF
- Service Engineer assessment online – aptitude profile per candidate PDF
- Service Engineer assessment on site – 2 h per candidate PDF
Interim Management
Trainings & Schulungen
- Fit on the road · company course – your whole team, flat rate (up to 14 people) PDF
- Exercise cards “Fit on the road” – 12 cards A6, laminated PDF
- Fit on the road · single seat – open course in Solothurn (per person) PDF
- Service basics course · single seat – open course in Solothurn (per person) PDF
- Service basics course · company course – in-house for your team (flat rate) PDF
Engineering
For working, not for reading.
Practical templates from everyday consulting. The service check gives you a position assessment in five minutes with a report by email.
Five minutes, twelve questions, a report with your service potential – by email. Check now →
Practical templates for service managers and service engineers – printable and as Excel. Starter templates free to begin with, then the complete set. In progress.
Coming soon: downloads for registered customers.
Customers with an account will find reports, workshop materials, templates and updates for booked services here. You get an account with your first booking.
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