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Module · Field service & dispatching

More jobs, less travel time, more fixed the first time: dispatching, utilisation, first-time fix rate and remote before on site.

CHF 5'900.–excl. VAT

MC-BER-170 4–8 Wochen · 4 Beratungstage Beim Kunden Pauschal Expenses at cost
Book directly Get a quote Factsheet (PDF)

Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 5,900.00 CHF 5,900.00
CHF 5,900.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-BER-170.pdf
Your benefit
  • Higher first-time fix rate
  • Less travel and waiting time
  • Transparent utilisation and planning
  • Remote first, wherever possible
What's included
  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Job process from request to service report
  • Dispatching, route planning, utilisation
  • Preparation: parts, tools, information; remote support
How it works
  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps
Deliverables
  • Target job process
  • Planning and dispatching rules
  • Field service KPI set
  • Action plan
Who it's for & prerequisites

Service management and dispatching with their own field service engineer team.

  • Decision makers at kick-off and handover
  • Service management, dispatching and service engineer representatives for the two workshops
  • Documents and KPIs, where available
Not included / options
  • In-depth work or implementation support: consulting day MC-BER-030
  • Travel outside the region: at cost (MC-ZUS-010)
Additional services
Consulting day: your topic, a full day (9–17 h)
One day on site with you, 9 am to 5 pm. You decide which topics we cover: strategy, organisation, spare parts, an ongoing project, an urgent problem or sparring for service management.
CHF 2'200.–
Module kick-off 2 h (deposit, credited)
Kick-off for a consulting module: define goals, scope, participants and dates. The deposit of CHF 900.– is credited in full against the module.
CHF 900.–

More jobs, less travel time, more fixed the first time: dispatching, utilisation, first-time-fix rate and remote before on site.

What it's about

Service engineers drive to the same customer three times because a part or information was missing; planning happens in a dispatcher's head. That costs margin and nerves, on both sides.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps

Included

  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Job process from request to report
  • Dispatching, route planning, utilisation
  • Preparation: parts, tools, information; remote support

Deliverables

  • Target job process
  • Planning and dispatching rules
  • Field service KPI set
  • Action plan
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