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Module · Organisation & processes

Clear roles, clean processes, working interfaces, from the local service department to the international matrix organisation.

CHF 5'900.–excl. VAT

MC-BER-120 4–8 Wochen · 4 Beratungstage Beim Kunden Pauschal Expenses at cost
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Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 5,900.00 CHF 5,900.00
CHF 5,900.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-BER-120.pdf
Your benefit
  • Every task has a responsible role
  • End-to-end processes from ticket to invoice
  • Measurable SLAs and KPIs per unit
  • Interfaces to sales, production and development clarified
What's included
  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Organisation design (line, matrix, hybrid) and RACI
  • Process map, escalation management
  • SLA and KPI system, interfaces
How it works
  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps
Deliverables
  • Target organisation chart and RACI matrix
  • Process map with core processes
  • SLA and KPI definitions
  • Implementation plan
Who it's for & prerequisites

Service management and executives whose service has grown or is being restructured.

  • Decision makers at kick-off and handover
  • Service management and team leaders for the two workshops
  • Documents and KPIs, where available
Not included / options
  • In-depth work or implementation support: consulting day MC-BER-030
  • Travel outside the region: at cost (MC-ZUS-010)
Additional services
Consulting day: your topic, a full day (9–17 h)
One day on site with you, 9 am to 5 pm. You decide which topics we cover: strategy, organisation, spare parts, an ongoing project, an urgent problem or sparring for service management.
CHF 2'200.–
Module kick-off 2 h (deposit, credited)
Kick-off for a consulting module: define goals, scope, participants and dates. The deposit of CHF 900.– is credited in full against the module.
CHF 900.–

Clear roles, clean processes, working interfaces, from the local service department to the international matrix organisation.

What it's about

When everyone does everything, nobody does anything properly: duplication, unclear responsibility, tickets without owners, escalations via detours. The module brings order to structure and processes.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps

Included

  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Organisation design (line, matrix, hybrid) and RACI
  • Process map, escalation management
  • SLA and KPI system, interfaces

Deliverables

  • Target org chart and RACI matrix
  • Process map with core processes
  • SLA and KPI definitions
  • Rollout plan
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