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Lifecycle Deep Dive: service and its interfaces

We look at your service from the inside, with all interfaces to sales, development, production and finance, along the entire life cycle of the machine. Result: a revenue map showing where you leave money on the table, optimised processes and a prioritised action plan.

MC-BER-020 ca. 3–4 Wochen (Kickoff bis Präsentation) Beim Kunden Pauschal Expenses at cost
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Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 4,900.00 CHF 4,900.00
CHF 4,900.00
Terms and Conditions
30-day money-back guarantee
Shipping: 2-3 Business Days
Documents
MAROIS_Factsheet_MC-BER-020.pdf
Your benefit
  • Klares Bild, wo der Service heute steht, mit Zahlen, nicht mit Bauchgefühl
  • Reibungsverluste an den Schnittstellen zu Vertrieb, Produktion und Entwicklung sichtbar gemacht
  • Neues Servicepotenzial mit grober Umsatz- und Einsparschätzung
  • Priorisierter Massnahmenplan: Quick Wins und Roadmap 12–24 Monate
What's included
  • Kickoff 2 h mit dem Entscheidungsträger
  • Interviewtag vor Ort (1 Tag) mit allen Stakeholdern und Begehung
  • Auswertung von Kennzahlen, Unterlagen und Interviews, inkl. Schnittstellen
  • Detaillierter Bericht und Ergebnispräsentation 2 h
How it works
  1. Kickoff 2 h (direkt buchbar): Ziele, Umfang, Stakeholder. Genauer Ablauf wird hier festgelegt
  2. Datenanfrage: Kennzahlen, Organigramm, Prozesse
  3. Interview day on site: service, sales, development, production, finance, customers if applicable; site walk
  4. Analyse und Bericht (ca. 2 Wochen)
  5. Ergebnispräsentation 2 h mit der Geschäftsleitung
Deliverables
  • Revenue map: profit potential per phase of the life cycle
  • Bericht (20–30 Seiten): Ist-Analyse, Schnittstellen, Potenzial, Massnahmen
  • Management Summary (2 Seiten)
  • Massnahmenplan als Excel
  • Präsentationsfolien
Who it's for & prerequisites

Geschäftsführung und Serviceleitung von Maschinen- und Anlagenbauern und technischen B2B-Unternehmen.

  • Entscheidungsträger an Kickoff und Präsentation
  • Stakeholder am Interviewtag verfügbar (je 45–60 Min.)
  • Kennzahlen und Unterlagen, soweit vorhanden
  • Vertraulichkeitsvereinbarung auf Wunsch
Not included / options
  • Umsetzungsbegleitung: Module MC-BER-110 ff. oder Interim MC-INT-010
  • Anreise ausserhalb der Region: nach Aufwand (MC-ZUS-010)
Additional services
Lifecycle Deep Dive: kick-off 2 h (deposit, credited)
Kickoff zum Deep Dive mit dem Entscheidungsträger: Ziele, Umfang, Stakeholder und Ablauf festlegen. Die Anzahlung von CHF 900.– wird voll an den Deep Dive angerechnet.
CHF 900

We look at your service from the inside, with all interfaces to sales, development, production and finance, along the entire life cycle of the machine. Result: a revenue map showing where you leave money on the table, optimised processes and a prioritised action plan.

What it's about

Service rarely fails on its own but at the handovers: sales sells without a service product, development thinks about service only after launch, finance sees service as nothing more than a cost centre. Yet over the lifetime of a machine, service often earns more than the sale itself. That's why the Lifecycle Deep Dive looks at the entire service including its interfaces, from blueprint to second life.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, stakeholders. The detailed process is defined here
  2. Data request: KPIs, org chart, processes
  3. Interview day on site: service, sales, development, production, finance, customers if applicable; site walk
  4. Analysis and report (approx. 2 weeks)
  5. Results presentation 2 h with the executive board

Included

  • Kick-off 2 h with the decision-maker
  • Interview day on site (1 day) with all stakeholders and site walk
  • Evaluation of KPIs, documents and interviews, incl. interfaces
  • Detailed report and results presentation 2 h

Deliverables

  • Revenue map: profit potential per phase of the life cycle
  • Report (20–30 pages): current state, interfaces, potential, measures
  • Management summary (2 pages)
  • Action plan as Excel
  • Presentation slides

Prerequisites

  • Decision-maker present at kick-off and presentation
  • Stakeholders available on the interview day (45–60 min each)
  • KPIs and documents, where available
  • Non-disclosure agreement on request
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