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Module · Service via partners & dealers

Service abroad through distributors, with the same quality as at home: partner selection, certification, contracts and quality assurance.

CHF 5'900.–excl. VAT

MC-BER-195 4–8 Wochen · 4 Beratungstage Beim Kunden Pauschal Expenses at cost
Book directly Get a quote Factsheet (PDF)

Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 5,900.00 CHF 5,900.00
CHF 5,900.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-BER-195.pdf
Your benefit
  • Consistent service quality worldwide
  • Clear roles and contracts with partners
  • Certified partner service engineers
  • Transparency on partner performance
What's included
  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Partner map and evaluation
  • Partner model, contracts, SLAs
  • Certification, training, audits, KPIs
How it works
  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps
Deliverables
  • Partner evaluation and target model
  • Contract and SLA templates
  • Certification programme
  • Partner scorecard
Who it's for & prerequisites

Executives and export managers of manufacturers with an international dealer network.

  • Decision makers at kick-off and handover
  • Management, export and service for the two workshops
  • Documents and KPIs, where available
Not included / options
  • In-depth work or implementation support: consulting day MC-BER-030
  • Travel outside the region: at cost (MC-ZUS-010)
Additional services
Consulting day: your topic, a full day (9–17 h)
One day on site with you, 9 am to 5 pm. You decide which topics we cover: strategy, organisation, spare parts, an ongoing project, an urgent problem or sparring for service management.
CHF 2'200.–
Module kick-off 2 h (deposit, credited)
Kick-off for a consulting module: define goals, scope, participants and dates. The deposit of CHF 900.– is credited in full against the module.
CHF 900.–

Service abroad via distributors, with the same quality as at home: partner selection, certification, contracts and quality assurance.

What it's about

In export markets a dealer often takes over the service, without standards, training or KPIs. The customer notices; the manufacturer only when the market is lost.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps

Included

  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Partner map and assessment
  • Partner model, contracts, SLA
  • Certification, training, audits, KPIs

Deliverables

  • Partner assessment and target model
  • Contract and SLA templates
  • Certification programme
  • Partner scorecard
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