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Lifecycle Deep Dive: service and its interfaces

We look at your service from the inside, with all interfaces to sales, development, production and finance, along the entire life cycle of the machine. Result: a revenue map showing where you leave money on the table, optimised processes and a prioritised action plan.

CHF 4'900.–excl. VAT

MC-BER-020 ca. 3–4 Wochen (Kickoff bis Präsentation) Beim Kunden Pauschal Expenses at cost
Book directly Get a quote Factsheet (PDF)

Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 4,900.00 CHF 4,900.00
CHF 4,900.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-BER-020.pdf
Your benefit
  • A clear picture of where your service stands today, based on figures, not gut feeling
  • Friction at the interfaces to sales, production and development made visible
  • New service potential with a rough estimate of revenue and savings
  • Prioritised action plan: quick wins and a 12 to 24 month roadmap
What's included
  • Kick-off 2 h with the decision maker
  • Interview day on site (1 day) with all stakeholders and a walkthrough
  • Evaluation of KPIs, documents and interviews, including interfaces
  • Detailed report and results presentation 2 h
How it works
  1. Kickoff 2 h (direkt buchbar): Ziele, Umfang, Stakeholder. Genauer Ablauf wird hier festgelegt
  2. Datenanfrage: Kennzahlen, Organigramm, Prozesse
  3. Interview day on site: service, sales, development, production, finance, customers if applicable; site walk
  4. Analyse und Bericht (ca. 2 Wochen)
  5. Ergebnispräsentation 2 h mit der Geschäftsleitung
Deliverables
  • Revenue map: profit potential per phase of the life cycle
  • Bericht (20–30 Seiten): Ist-Analyse, Schnittstellen, Potenzial, Massnahmen
  • Management Summary (2 Seiten)
  • Massnahmenplan als Excel
  • Präsentationsfolien
Who it's for & prerequisites

Management and service management of machine and plant manufacturers and technical B2B companies.

  • Decision maker at kick-off and presentation
  • Stakeholders available on the interview day (45 to 60 min each)
  • KPIs and documents, where available
  • Non-disclosure agreement on request
Not included / options
  • Implementation support: modules MC-BER-110 ff. or interim MC-INT-010
  • Travel outside the region: at cost (MC-ZUS-010)
Additional services
Lifecycle Deep Dive: kick-off 2 h (deposit, credited)
Kickoff zum Deep Dive mit dem Entscheidungsträger: Ziele, Umfang, Stakeholder und Ablauf festlegen. Die Anzahlung von CHF 900.– wird voll an den Deep Dive angerechnet.
CHF 900.–

We look at your service from the inside, with all interfaces to sales, development, production and finance, along the entire life cycle of the machine. Result: a revenue map showing where you leave money on the table, optimised processes and a prioritised action plan.

What it's about

Service rarely fails on its own but at the handovers: sales sells without a service product, development thinks about service only after launch, finance sees service as nothing more than a cost centre. Yet over the lifetime of a machine, service often earns more than the sale itself. That's why the Lifecycle Deep Dive looks at the entire service including its interfaces, from blueprint to second life.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, stakeholders. The detailed process is defined here
  2. Data request: KPIs, org chart, processes
  3. Interview day on site: service, sales, development, production, finance, customers if applicable; site walk
  4. Analysis and report (approx. 2 weeks)
  5. Results presentation 2 h with the executive board

Included

  • Kick-off 2 h with the decision-maker
  • Interview day on site (1 day) with all stakeholders and site walk
  • Evaluation of KPIs, documents and interviews, incl. interfaces
  • Detailed report and results presentation 2 h

Deliverables

  • Revenue map: profit potential per phase of the life cycle
  • Report (20–30 pages): current state, interfaces, potential, measures
  • Management summary (2 pages)
  • Action plan as Excel
  • Presentation slides

Prerequisites

  • Decision-maker present at kick-off and presentation
  • Stakeholders available on the interview day (45–60 min each)
  • KPIs and documents, where available
  • Non-disclosure agreement on request
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