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Pricelist: Standard Pricelist
Pricelist: Standard Pricelist

Service basics course · single seat, open course in Solothurn (per person)

Everything a service engineer needs to know before visiting a customer alone for the first time, and that no technical training teaches. One day, open course in Solothurn.

CHF 690.–excl. VAT

MC-TRN-040 1 Tag, 08.30–17.00 Uhr Solothurn Pro Teilnehmer
Choose a date and book Get a quote Factsheet (PDF)

Fixed dates with limited seats. Free seats are shown when choosing a date. Booking with prepayment. Quote within two working days.

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Price
CHF 690.00 CHF 690.00
CHF 690.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-TRN-040.pdf
Your benefit
  • Confident appearance at the customer from the very first assignment
  • Fewer mistakes with customs, travel and documentation
  • Safety on site from the start
  • Participant handbook for reference
What's included
  • Course day 8:30 am to 5 pm in Solothurn
  • Participant handbook (PDF and printed)
  • Lunch and break refreshments
  • Certificate of attendance
How it works
  1. Role and appearance: face of the company, communication, service report, escalation
  2. Legal: liability, customer instructions, confidentiality, photos and data, working time
  3. Working abroad: posting of workers, A1, visas, customs and ATA carnet, export control
  4. Travel: booking, expenses, emergencies, health on the road
  5. Safety on site: PPE, lockout/tagout, work at height, reporting accidents
  6. Tools and equipment: cases, calibration, spare parts
Deliverables
  • Checklists for assignments, travel and working abroad
  • Certificate of attendance for the personnel file
Who it's for & prerequisites

Servicetechniker in der ersten Stelle und Quereinsteiger, sowie erfahrene Techniker als Auffrischung.

  • Basic technical training
  • No preparation needed

Everything a service engineer needs to know before going to a customer alone for the first time, and what no technical training teaches. One day, open course in Solothurn.

Why

Technical training teaches the machine. Nobody explains to the new service engineer what a Carnet ATA is, whether they may take photos at the customer, how to act after an accident on site or what a service report looks like that the back office understands. Today everyone learns that the hard way.

How it works

  1. Role and appearance: face of the company, communication, service report, escalation
  2. Legal: liability, customer instructions, confidentiality, photos and data, working hours
  3. Working abroad: posting, A1, visas, customs and Carnet ATA, export control
  4. Travel: booking, expenses, emergencies, health on the road
  5. Safety on site: PPE, lockout/tagout, working at height, reporting accidents
  6. Tools and equipment: case, calibration, spare parts

Included

  • Course day 08.30–17.00 in Solothurn
  • Participant handbook (PDF and printed)
  • Lunch and break refreshments
  • Certificate of attendance

Deliverables

  • Checklists for assignments, travel and abroad
  • Certificate of attendance for the personnel file
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