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Module · Service 4.0 & digitalisation

Digital service, paperless and scalable: from the system landscape to remote service and AI, with a roadmap that fits your organisation.

CHF 5'900.–excl. VAT

MC-BER-150 4–8 Wochen · 4 Beratungstage Beim Kunden Pauschal Expenses at cost
Book directly Get a quote Factsheet (PDF)

Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 5,900.00 CHF 5,900.00
CHF 5,900.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-BER-150.pdf
Your benefit
  • Clear requirements instead of tool debates
  • System recommendation with reasoning and costs
  • Remote service and dashboards used the right way
  • Realistic use of AI
What's included
  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • As-is review of systems, data and media breaks
  • Requirements for CRM/ERP/field service, remote service, dashboards
  • AI use cases and change management
How it works
  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps
Deliverables
  • Digitalisation roadmap
  • Requirements catalogue
  • System recommendation with cost frame
  • Business case
Who it's for & prerequisites

Service and IT managers ahead of a system rollout or digitalisation initiative.

  • Decision makers at kick-off and handover
  • Service and IT managers for the two workshops
  • Documents and KPIs, where available
Not included / options
  • In-depth work or implementation support: consulting day MC-BER-030
  • Travel outside the region: at cost (MC-ZUS-010)
Additional services
Consulting day: your topic, a full day (9–17 h)
One day on site with you, 9 am to 5 pm. You decide which topics we cover: strategy, organisation, spare parts, an ongoing project, an urgent problem or sparring for service management.
CHF 2'200.–
Module kick-off 2 h (deposit, credited)
Kick-off for a consulting module: define goals, scope, participants and dates. The deposit of CHF 900.– is credited in full against the module.
CHF 900.–

Digital service, paperless and scalable: from the system landscape via remote service to AI, with a roadmap that fits your organisation.

What it's about

Excel lists, paper reports, isolated tools: many service units digitalise in individual places, without a plan. The module creates the common thread: what first, which system, what benefit.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps

Included

  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Current state of systems, data, media breaks
  • Requirements CRM/ERP/field service, remote service, dashboards
  • AI use cases and change management

Deliverables

  • Digitalisation roadmap
  • Requirements catalogue
  • System recommendation with cost frame
  • Business case
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