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Module · Service strategy & business model

From cost factor to revenue driver: we clarify where your service stands, where it wants to go and how it earns money, with target picture, business model, service P&L and roadmap.

CHF 5'900.–excl. VAT

MC-BER-110 4–8 Wochen · 4 Beratungstage Beim Kunden Pauschal Expenses at cost
Book directly Get a quote Factsheet (PDF)

Direct booking with prepayment: choose a free slot, pay, confirmation arrives immediately. Quote within two working days.

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Price
CHF 5,900.00 CHF 5,900.00
CHF 5,900.00
Terms and Conditions
Documents
MAROIS_Factsheet_MC-BER-110.pdf
Your benefit
  • A shared target picture for management and service
  • A clear business model: what, for whom, at what price
  • Service P&L: transparency on revenue, costs and margin
  • Roadmap with milestones and KPIs
What's included
  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Maturity analysis: people, processes, systems, culture
  • Vision, mission and strategic service goals
  • Business model, service P&L and roadmap
How it works
  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps
Deliverables
  • Strategy document with target picture and business model
  • Service P&L model (Excel)
  • Roadmap 12 to 36 months with KPI set
  • Presentation for management and team
Who it's for & prerequisites

Executives and service management who want to realign service strategically or run it as a profit centre.

  • Decision makers at kick-off and handover
  • Core team (3 to 6 people) and financial KPIs for the two workshops
  • Documents and KPIs, where available
Not included / options
  • In-depth work or implementation support: consulting day MC-BER-030
  • Travel outside the region: at cost (MC-ZUS-010)
Additional services
Consulting day: your topic, a full day (9–17 h)
One day on site with you, 9 am to 5 pm. You decide which topics we cover: strategy, organisation, spare parts, an ongoing project, an urgent problem or sparring for service management.
CHF 2'200.–
Module kick-off 2 h (deposit, credited)
Kick-off for a consulting module: define goals, scope, participants and dates. The deposit of CHF 900.– is credited in full against the module.
CHF 900.–

From cost centre to revenue driver: we clarify where your service stands, where it wants to go and how it makes money, with target picture, business model, service P&L and roadmap.

What it's about

Many service organisations have grown, not been planned. A shared picture is missing: what role does service play, how does it make money, what are the goals in three years? The module creates that foundation.

How it works

  1. Kick-off 2 h (bookable directly): goals, scope, participants, dates
  2. On-site analysis (½–1 day): documents, KPIs, conversations
  3. Workshop 1: develop the concept with your team
  4. Workshop 2: elaborate, validate, decide
  5. Handover 2 h: results, implementation plan, next steps

Included

  • Kick-off 2 h, on-site analysis, two workshops, handover 2 h
  • Maturity analysis: people, processes, systems, culture
  • Vision, mission and strategic service goals
  • Business model, service P&L and roadmap

Deliverables

  • Strategy document with target picture and business model
  • Service P&L model (Excel)
  • 12–36 month roadmap with KPI set
  • Presentation for executive board and team
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